Frequently asked questions
How do I get support for Fridge Food?
Email support@ourownracket.com with your account email, device details and a clear description of the issue.
What should I do if email confirmation does not return to the app?
Open the confirmation email on the iPhone where Fridge Food is installed. If the app does not open, tap Open Fridge Food on the callback page or email support with your account email.
How does barcode scanning work?
Fridge Food uses the camera to scan product barcodes. If a barcode cannot be found, you can enter the product name, brand, weight, nutrition and use-by date manually.
Can I add food I ate on a previous day?
Yes. The Nutrition page lets you view previous days and add food to the selected day's food log.
How do household invite codes work?
You can copy your household invite code from Profile and send it to someone you want to share a fridge, shopping list and planner with. You can also join another household or move back to a private household.
How do I report a bug?
Please include the device you are using, the iOS version, the app screen affected and screenshots or recordings if they help explain the issue.
How do I delete my account and data?
You can open the delete account flow from Profile > Privacy & Data inside Fridge Food, or email support. We will process data requests in line with UK GDPR.
Is Fridge Food available to download?
Fridge Food build 0.1.0 (14) is being prepared for App Store submission. Public App Store availability will be announced when Apple review is complete.
Is Fridge Food food safety or medical advice?
No. Fridge Food provides reminders, estimates and general wellbeing support. Always check product labels, use-by dates, storage guidance and official food safety advice.